Frequently asked questions

Which pets are eligible?

Dogs and cats from 8 weeks of age. There's no upper age limit to enroll on accident & illness plans.

Is there a waiting period?

Accident coverage typically begins after a short waiting period; illness coverage after a slightly longer one. Details are shown at enrollment.

Can I use my own veterinarian?

Yes. Plans reimburse you directly, so you can visit any licensed vet.

Are pre-existing conditions covered?

Conditions that show symptoms before enrollment are not covered, consistent with standard industry practice.

How do I file a claim?

Pay your vet, then submit a photo of the itemized invoice. Approved claims are reimbursed to you.